A Deloitte Consulting official defended the firm's work for the state yesterday, acknowledging that as many as 300 jobless people in any given week have had problems with the state's new online unemployment assistance system that it developed, but saying it's working smoothly for hundreds of thousands of others.
"Those claimants' challenges are primarily related to data issues ... with the old system," Deloitte principal Mark Price said at a Senate committee hearing, noting it includes data pulled into the new system that was incomplete, inconsistent or being captured under different business rules.
Price added, "The system is effectively running at over 100,000 transactions a week ... It is doing so successfully."
The $46 million project — $6 million over budget and two years late — has been plagued by complaints from jobless benefit seekers since its phase-two rollout on July 1.
"This is a large complicated system with over 6 million lines of code," Price said. "During the time of the implementation, we encountered the greatest recession in our lifetimes that required several significant changes to the scope of the project. We were absolutely committed to delivering on that, which is where we are today. We have a successful working system today."
But state Sen. Cynthia Stone Creem said she wants to hear from Deloitte employees who had more direct, prior oversight of the project.
"As I sit here today, I haven't heard anything you think Deloitte might have done differently," Creem said.
The Department of Unemployment Assistance has until month's end to identify problems with the system under a warranty that requires Deloitte to fix them at no cost.
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