Massachusetts Health Connector officials, who admitted in October they've incurred "substantial costs" as a result of developing manual workarounds to the disastrous $69 million state Obamacare website, still aren't saying exactly how much that price tag has ballooned.
The Herald first reported Thursday that state officials knew as early as February — nine months before the launch — that parts of the site would probably be delayed.
In an Oct. 25 memo, Dr. Jay Himmelstein of UMass Medical School lamented to website developer CGI that the state has "already incurred substantial costs to develop and implement operational workarounds."
But state officials yesterday refused to say exactly how "substantial" those costs have become.
"The commonwealth is committed to holding CGI accountable for the cost of workarounds made necessary by their IT system failures, and is exploring ways to do so," said spokesman Jason Lefferts. "The workarounds and alternative pathways to coverage have allowed us to maintain our existing gains in coverage while offering subsidized health insurance to thousands of new people through the Affordable Care Act, despite CGI's shortcomings."
A CGI statement said: "CGI and its more than 300 team members working on the Connector site are dedicated to delivering continuous improvements in system performance and the user experience for the residents of Massachusetts." Flummoxed Bay Staters have encountered long waits and crashes while trying to sign up for federally mandated health insurance.
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