Fidelity Investments is working with an undisclosed number of brokerage clients whose online orders were delayed or accidentally duplicated yesterday, a spokesman said.
The malfunction, which began at about 9:45 a.m. and lasted for about a half-hour, stemmed from "technical difficulties routing orders to the market," said Fidelity spokesman Stephen Austin.
"Earlier this morning, some online trades were delayed or duplicated," Austin said in an email. "We took prompt steps to resolve this. The site is now operating normally. We are working with customers to address those trades that were affected. If a customer lost money due to this, we will make them whole."
Headed by Chairman and CEO Edward Johnson III, Fidelity oversees $4.5 trillion as a record-keeper for investors in retirement accounts, for financial advisers served by the firm and for individual customers of its online brokerage business. The Boston-based firm had 19.2 million brokerage accounts and processed an average of 407,400 "commissionable trades" every day during the fourth quarter of 2013, according to its website.
Herald wire services contributed to this report.
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