Boston is continuing its push to make it easier for small businesses to navigate the city's complex permitting and licensing system by installing digital kiosks at several Hub agencies where owners can find help.
Business owners can use the kiosks to connect within two days to specialists trained to help small businesses with resources and technical assistance, said Mayor Martin J. Walsh, who announced the initiative yesterday.
"I am committed to making sure that small businesses throughout Boston are supported from concept to launch, including the highest level of customer support through the permitting process," Walsh said in a statement. "These kiosks are just one small part of improving the technology behind a better, more user-friendly permitting process."
Jon B. Hurst, president of the Retailers Association of Massachusetts, called the initiative an "important reform."
"Small businesses don't have staff lawyers and can't afford the consultants big businesses use to navigate through government red tape," Hurst said. "Mayor Walsh is on the right track for protecting and promoting Main Street Boston."
Earlier this month the city held a hackathon to reinvent the online permitting process and Walsh also recently announced a streamlined Zoning Board of Appeals process for small businesses.
"These things all are going to add up," said Jim Klocke, executive vice president of the Greater Boston Chamber of Commerce. "The city realizes you have to work on a lot of steps."
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