At a time when casual attire and casual dining are all the buzz, there is no such thing as casual manners.
Manners speak to who we are and where we came from. Moreover, those who have manners notice those who do not. Being well presented and demonstrating respect and courtesy sets you apart.
Next generation leaders lack interpersonal and communications skills, which eventually plagues them at hiring and promotion time and interferes in developing business and even social relationships.
Etiquette is more than just knowing which fork to use. Etiquette, knowledge of business protocol and displaying gestures of respect buoys social skills and helps build more successful relationships.
Showing you know "the difference" can lead to advancement in business and in life, and begs the question: What else do you take the time and make the effort to learn about and master?
Many years ago, David Chag, general manager of The Country Club in Brookline (the oldest country club in the United States), turned to my company for protocol expertise. I had visited TCC and remember saying I assumed the staff was "over the top" in terms of professionalism and personalized service.
"Precisely why I am calling, Judy … because other people expect us to be; it is my job to make sure we are," David told me.
It should be all of our "jobs" to make sure America's future leaders know — and are taught — technical skills, business expertise, leadership skills, social acumen, interpersonal communication skills and cross-cultural diversity.
People skills are required to succeed in our high-tech global business climate today, yet they are quickly becoming a lost art.
Given expectations of management and staff at all levels, companies have a responsibility to help shape leaders of the next generation.
And while a casual environment is acceptable here at home, if you want to compete globally, showing you know "the difference" will set you apart anywhere in the world.
Finely tuned people skills and specific nuances — both acquired and learned — will make a lasting impression. It's never too early (or too late!) to start, and regular reinforcement is key.
Judith Bowman is president and founder of Protocol Consultants International and author of "Don't Take the Last Donut: New rules of Business Etiquette" and "How to Stand Apart @ Work … Transforming "Fine" to Fabulous!" Email her at Judith@protocolconsultants.com.
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