Business Protocol: Make ‘Madness’ work at work

Written By Unknown on Selasa, 17 Maret 2015 | 18.38

The phenomenon known as "March Madness" has officially launched, and it's predicted that more than 60 million Americans will participate in some way.

The question is: Will any work get done?

Employees across the nation are sure to take time out of their workdays this week to research matchups, make selections and complete their brackets.

If you're a manager, brace for the chaos. The cost of lost wages paid to preoccupied and unproductive workers could reach 
$1.9 billion, according to outplacement firm Challenger Gray & Christmas Inc.

Sports has long been renowned for its inherent ability to bring people together. Capitalize on it.

Companies have an opportunity to use the legendary NCAA college basketball tournament as a team-building experience.

The tourney can be used to help bolster morale and encourage interactions among co-workers and clients who may not normally cross paths. Astute managers will respond to the call.

The reality is, anyone with an iPhone or tablet can access March Madness updates on company time. As long as people are clearly going to engage, a manager can acknowledge the tradition and set some rules.

Managers should have a plan. Establish rules early, roll them out and be bold. Mandate any NCAA activity be done on an employee's own time — during lunch, on their break or after work.

Or, try to be more creative. Designate "bracket breaks" to help build camaraderie, using this to your firm's advantage. Build 15-minute "bracket updates" into the day.

Create a company-wide office pool (free to enter) and offer a free lunch or gift card for the winner and post results on office pools.

Note: If money is on the table, this could get dicey and out-of-hand.

Employees should honor management's initiative in opening this up, respect rules and boundaries established and use this as an opportunity to schmooze clients!

Above all, especially after the long, hard, record-breaking winter, enjoy the activity, the camaraderie and the winnings. Have fun with March Madness … especially if you have a sales force!

Judith Bowman is president and founder of Protocol Consultants International and author of "Don't Take the Last Donut: New rules of Business Etiquette" and "How to Stand Apart @ Work … Transforming 'Fine' to Fabulous!" Email her at Judith@protocolconsultants.com.


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