The MBTA, desperate to win back the loyalty of straphangers and atone for winter's lost days, will let T riders through the gates for free for a day, and discount monthly passes by 15 percent for May.
"We're trying to strike a balance between acknowledging what people have gone through and expressing our gratitude to our customers and drawing our customers back and the fact that we can only spend so much on that so we have money to invest in the system," said Transportation Secretary Stephanie Pollack, after the MassDOT board unanimously voted to approve the plan. "I want the riders to understand how much we appreciate what they went through."
The back-to-back snowstorms led to several days with no T service and weeks of delays and limited service.
Interim MBTA General Manager Frank DePaola said the free fare day will be on April 24, the Friday of school vacation.
The move will cost about $5 million.
Meanwhile, an audit of MassDOT's human resources departments found MassDOT and the MBTA are facing a buildup of unfilled positions and lack a cohesive human resources strategy.
"There is a significant backlog of open positions within the MBTA and MassDOT," said Steve Fuller, a senior manager at Ernst and Young. "That is really debilitating to the operations of the organization."
MBTA spokesman Joe Pesaturo said the MBTA currently has 173 open positions. The audit said openings are generally filled in 90 days, compared to 20-30 days at similar agencies around the country.
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